About ToastToast is a rapidly growing startup building the first all-in-one restaurant management software platform. Toast’s Android tablet based system helps restaurants operate more efficiently and connect with their customer base in new and innovative ways. We’re growing fast and have a customer base comprised of cafes, restaurants, bars and nightclubs across the country. We work hard and care about our customers’ success and we have a lot of fun doing it. As a startup, we move fast and have a lot of opportunity for career growth, so if you’re passionate about your work and want to be in a fun and growing industry, join us! You will be helping Toast to grow our business across the US and internationally. 

Responsibilities
We are seeking an ambitious Associate Account Manager responsible for developing & maintaining existing Toast customer relationships to join our growing team.

The Associate Account Manager will operate as a key customer advocate and work closely with Account Managers to drive customer satisfaction across the customer base. They will assist Account Managers with various tasks involving issue resolution, gathering feedback, data mining and up-sell opportunities. May lead proactive reach out campaigns and handle issues with growth potential accounts. This is a position offering tremendous potential for upward mobility. 

Pivotal to this role is a strong value to understand customer empathy and to drive a high level of customer satisfaction across the customer base. This is a key role within the business and the employee will proactively engage in the on-going management of the account including the topics related to customer satisfaction, issue resolution, feedback on the solution and escalation. The Account Manager will become the customer’s key advocate within Toast creating a positive customer experience that ultimately results in the renewal of the subscription. This role will work directly with Sales, Support, Services, Product and Finance teams. 

Primary Responsibilities

• Maintain solid relationships with customers
• Must be able to proactively drive satisfaction in customers with minimal over sight
• Operate as a key customer advocate - develop and maintain strong relationship with customers with the goal of best in class customer success
• Identify and upsell new opportunities into customers where applicable
• Coordinate with customer, business users and decision makers to ensure timely contract and subscription renewals
• Be a strong negotiator with excellent experience
• Update and maintain Customer database (SF.com) as appropriate

 Requirements:

• 0-2 years working in an account management role providing technology solutions to a client base
• Restaurant experience is a strong plus
• Strong leadership, teamwork, communication & cross-group collaboration skills
• Highly motivated, passionate over achiever, team player, facilitator
• Entrepreneurial spirit/mindset, flexibility toward dynamic change
• Incredibly detailed oriented
• Ability to perform in a fast paced environment
• Direct, honest communication style and operate with the highest level of integrity