Account Coordinator

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BookBub is a rapidly growing startup launched by serial entrepreneurs and run by a team gathered from the publishing and tech industries. Every day millions of readers use our service to discover great books, and thousands of leading publishers and authors work with us to drive sales and find new fans.

Connecting readers with great deals on ebooks is just the beginning for BookBub. We're growing our team to launch new consumer-facing book discovery features, tools for authors and publishers, and other web and mobile products that address the digital transition of the publishing industry.

About this position:

BookBub seeks a talented recent graduate to drive business from our author partners and help them use BookBub’s products to effectively market their ebooks. Responsibilities include:

  • Representing BookBub in the author and publishing communities via email, phone, and face-to-face communication
  • Becoming an expert on BookBub’s suite of marketing products and how they can help authors sell books
  • Developing comprehensive knowledge of the self-published marketplace to understand authors’ pain points, needs, and goals
  • Advising authors on best practices for utilizing BookBub’s products to help accomplish their goals
  • Providing excellent client service to authors by scheduling and coordinating their BookBub promotions, responding to their questions promptly, and resolving any issues or complaints with a positive, helpful attitude
  • Gathering and synthesizing author feedback and delivering it to internal stakeholders in order to help develop and improve products and increase product adoption
  • Helping with some product marketing responsibilities, including writing client-facing copy, drafting educational blog posts, and working with product managers to test, develop, and improve author tools.

The ideal candidate will be:

  • An outstanding written and verbal communicator who loves interacting with people
  • Friendly, positive, and outgoing with a strong desire to be helpful to others
  • Interested in both business strategy and the book/publishing industry
  • Adept at creative problem solving through critical analysis and synthesis of information
  • Able to work autonomously and self-manage
  • Someone who thrives in a collaborative environment and easily adapts to change
  • Meticulously attentive to detail with strong multi-tasking and coordination abilities
  • Excited about a fast-paced, rapidly evolving start-up environment
  • A Bachelor's degree holder in a related field

Benefits

BookBub offers competitive benefit options including medical, dental, vision, 401k, and take-what-you-need PTO.

BookBub strives to be an inclusive workplace and we value learning from different perspectives. We seek to foster an environment filled with people from a wide variety of backgrounds, experiences, abilities, and perspectives. We do not discriminate on the basis of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We are proud to be an equal opportunity employer.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
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Location

We’re in Kendall Square — perhaps the most concentrated square mile of startups, technological innovation, and entrepreneurial people in the world.

An Insider's view of Pubmark (BookBub & Chirp)

How do you collaborate with other teams in the company?

There is no shortage of collaboration here at BookBub! On the marketing team, we frequently meet with cross-functional teams to work on acquisition strategy, tackle challenges, and brainstorm new initiatives. We value a diverse set of opinions and meeting with other teams helps us put together a solid and cohesive strategy.

Grace

Consumer Marketing

What's something quirky about your company?

We love books! Our office is full of advance copies we receive from authors and publishers, and all of our conference rooms are named after authors. As you might imagine, we also have a book club every quarter!

Hannah

People Operations

What are Pubmark (BookBub & Chirp) Perks + Benefits

Pubmark (BookBub & Chirp) Benefits Overview

We’re committed to providing our people with what they need to thrive — both at work and outside of work.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
Company equity
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Fitness stipend
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

Flexible Working & Paid Time Off: We trust our employees to know what they need and when they need it. That’s why we empower every individual to manage their own schedules and to take control of their own time through flexible policies for remote work, working hours, and paid time off.

Customized Insurance Plans: We offer a variety of health, dental, and vision insurance plans across several carriers that employees can customize to their needs. We also offer a monthly benefit supplement so that employees can get coverage at a significantly reduced cost.

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