Toast Company Culture | Built In Boston

Companies Toast

Toast

Boston, MA

4,500 Total Employees

1,000 Local Employees

Year Founded: 2011

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Customer Success 3 Cybersecurity + IT 3 Data + Analytics 2 Design + UX 2 Developer + Engineer 6 Finance 1 HR + Recruiting 2 Marketing 2 Operations 3 Product 3 Project Mgmt 2 Sales 10

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Is Toast the best thing since sliced bread? Toasters are quick to note that there is a great sense of community baked into the culture, while the internal job board holds ample opportunities for self-starters to rise to the top. Most importantly, employees say they are able to learn from one another, make an impact and connect with other Toasters around the globe. United by their love for food, Toasters live out the company mission by empowering the restaurant community to delight their guests, do what they love and thrive.

At a glance

Where in the World is Toast?

The remote culture is well established; Toasters can be found in the United States, Canada, Ireland, the U.K. and India.

Encouraging Empowerment

There are 14 employee resource groups — known as Toast Communities — celebrating women, people of color, veterans and more.

Foodie Family

Two-thirds of employees have worked in restaurants and have a deep understanding of customers.

Employee Wellness

Benefits include mental health support, inclusive family-forming benefits, financial literacy programs and a wellness stipend.

Featured employees

Baking an Inclusive Culture

An expansive diversity, equity and inclusion program

In 2023, Aja Sullivan’s DEI team is prioritizing representation, belonging and building an inclusive culture where Toasters can thrive. What is she looking forward to the most? “I am really excited to continue building our DEI external partnership strategy and understanding the impact we’re making,” she said. With a fortified internal DEI framework, Sullivan is thrilled to work on external programs, including working closely with customers, expanding Toast’s network of partnerships and highlighting her teams' great accomplishments.

Aja Sullivan

DEI Manager (she/her)

I want all Toasters to feel comfortable and safely be their true selves.

Toast Together, Grow Together

Belonging provides a foundation for employees to rise

Herb Dilema

Senior Director, Customer Care (he/him)

Working in customer care for a round-the-clock business like the restaurant industry poses unique challenges and opportunities for Herb Dilema’s team. To ensure each individual feels connected and supported in their roles, Dilema has focused on ensuring everyone gets facetime with their direct managers as often as possible. By emphasizing connection on his teams, Dilema strives to make Toast feel like a home, not just a job. With this foundation of inclusion, Dilema hopes to see each individual take ownership of their career and grow with support from the company.

When an individual is able to be comfortable not only in their role but in their environment, we see their best self and in turn, we know that they will grow and prosper at Toast.

Inclusive Remote Culture

Connecting employees all around the world

Diaz is one of the many Toasters who have always worked remotely, and will continue to do so. His team is able to connect with the territories they serve, while also strengthening their relationships with other Toasters all over the world through virtual programming and tools for collaboration. With remote employees across the U.S., Ireland and India, fostering an inclusive and engaging remote culture is a must at Toast.

Carlos Diaz

Senior District Sales Manager (he/him)

Even though many of us are fully remote or hybrid, it feels like family, and everyone knows each other well. Virtual events help introduce us to other people and teams outside of our usual work environment.

Search the 28 jobs at Toast

Recently posted jobs

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Toast

Customer Care Expert - Payments

6 Hours Ago

Boston

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Cloud • Fintech • Food • Information Technology • Software

Engage directly with Toast customers to drive specialty support with measured success based on productivity and customer satisfaction KPIs. Respond to and resolve complex inquiries on Toast products and services. Partner with various teams to meet customer needs. Perform troubleshooting, support customers through payment processing questions, recommend process improvements, update customer records.

Toast

Business Development Representative

23 Hours Ago

Boston

Remote

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Cloud • Fintech • Food • Information Technology • Software

A Business Development Representative (BDR) will be responsible for creating new business sales opportunities for Toast. BDR's will research restaurants in their assigned territory, create an outreach plan, and determine how restaurants can benefit from leveraging Toast’s all in one digital platform.

Toast

Enterprise Business Development Representative

2 Days Ago

Boston

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Cloud • Fintech • Food • Information Technology • Software

The Enterprise Business Development Representative at Toast is responsible for generating quality pipeline for Account Executives by strategically prospecting and nurturing opportunities in accounts with 16+ locations. The role involves outbound and inbound phone skills, consultative platform pitching, and collaborating with various departments. This position offers exposure to the Enterprise sales process and opportunities for career growth.

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