Search the 12 jobs at Agero

The Candidate Experience Coordinator plays a crucial role in owning Agero’s recruiting process from start to finish and providing an exceptional experience to all stakeholders involved. Responsibilities include managing the interview scheduling process, onboarding process, and experience program.

The DevOps Engineer is responsible for automating manual tasks, building CI/CD pipelines, supporting production environments, and using cloud APIs to improve system monitoring. They also drive troubleshooting and have proficiency in scripting languages and cloud services.

The Associate People Business Partner works with the corporate PBP team and HR Centers of Excellence to deliver on Agero’s people strategy, coach and influence management of client groups, and ensure the Business Partner model is embedded. Key responsibilities include employee relations, performance management, HR policy/process development, talent management, change management, manager coaching, employee engagement, immigration, and leave of absence management. The role involves proactively partnering with management, leading people managers through HR processes, and building trusted partnerships with managers.

The Associate HR Business Partner works with the corporate HRBP team and HR Centers of Excellence to deliver on Agero’s people strategy, coach and influence management of client groups, and ensure the Business Partner model is embedded in client groups. Key responsibilities include employee relations, performance management, HR policy/process development, career development, talent management, change management, manager coaching, employee engagement, immigration, and leave of absence management. The role requires building trusted partnerships with managers, understanding business units, and leading managers through HR processes and programs.

The Instructional Designer is responsible for creating innovative and engaging learning solutions in support of a variety of Agero programs and business initiatives. In partnership with business leaders, LD colleagues, and subject matter experts you will design sound, engaging, blended learning solutions to be delivered in a variety of modalities (eLearning, self-study, instructor-led, gamification, etc).

Join our dynamic Kia Care Consumer Affairs team as a Remote Total Case Specialist, where you take charge of complete customer cases involving complex inquiries, warranty coverage, dealership complaints, troubleshooting technical features, and vehicle subscription services. Your role is pivotal in acknowledging all customer outreach, investigating customer concerns, and following up on customer requests to ensure an exceptional experience.

The Senior Client Success Manager is responsible for leading client-facing activities for assigned vertical markets, managing and expanding partnerships, and ensuring relationship sustainability and financial goal attainment. This role involves engaging with internal stakeholder groups to deliver successful outcomes and advocating for client needs within the organization.

Managing the overall service delivery strategy for all services in an assigned network region, improving service delivery metrics, customer satisfaction, and reducing costs. Responsible for root cause analysis, fostering partnerships, and managing providers to meet performance metrics. Coordinating competitive intelligence, market feedback, and providing targeted analyses for network performance management.

The Field Operations Manager is responsible for creating and managing the overall service delivery strategy for an assigned network region. They focus on improving service delivery metrics, customer satisfaction, and reducing costs. Key tasks include coaching service providers, communicating changes, and analyzing network performance.

The Performance Manager at Agero is responsible for creating and managing the service delivery strategy, improving service delivery metrics, and reducing costs within the assigned network region. This role involves coaching service providers, building strong relationships, and analyzing network performance proactively.

Lead full lifecycle talent acquisition for internal teams using active and creative sourcing methods. Build relationships with key business partners and peers in HR. Develop understanding of Agero's business strategy to attract top talent and contribute to decision-making processes.

Looking for a Principal Ruby on Rails Engineer to build and support critical, client-facing and internal systems that provide real-time roadside assistance. Responsible for leading technical initiatives, setting coding practices, mentoring developers, and collaborating with cross-functional teams. Must have 10+ years of experience in building large-scale web applications and expertise in Ruby on Rails, systems design, data modeling, and multiple design patterns.